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Return Policy


 

Return Policy

At [Annisa Store], we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to ensure a smooth process.

Eligibility for Returns

  • Products must be returned within [10] days from the date of delivery.
  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • Certain products such as [list any non-returnable items like perishable goods, personalized items, etc.] are not eligible for return.

How to Initiate a Return

  1. Contact our customer support team at [support@yourcompany.com] to request a return.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. We will provide you with return shipping instructions.

Return Shipping

  • Customers are responsible for return shipping costs unless the item received is damaged or incorrect.
  • We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.

Refund Process

  • Once your return is received and inspected, we will notify you via email.
  • If the return is approved, a refund will be issued to your original payment method within [10] days.
  • Shipping fees are non-refundable.

Exchanges

  • We offer exchanges for defective or damaged items. Please contact us within [10] days of receiving your order to arrange an exchange.

For any questions regarding returns or exchanges, please contact us at [info@store.annisa.my.id].

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