Return Policy

 

Return Policy

At [Annisa Store], we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to ensure a smooth process.

Eligibility for Returns

• Products must be returned within [10] days from the date of delivery.
• The item must be unused, in its original packaging, and in the same condition as when you received it.
• Certain products such as [list any non-returnable items like perishable goods, personalized items, etc.] are not eligible for return.

How to Initiate a Return

1. Contact our customer support team at [support@yourcompany.com] to request a return.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. We will provide you with return shipping instructions.

Return Shipping

• Customers are responsible for return shipping costs unless the item received is damaged or incorrect.
• We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.

Refund Process

• Once your return is received and inspected, we will notify you via email.
• If the return is approved, a refund will be issued to your original payment method within [10] days.
• Shipping fees are non-refundable.

Exchanges

• We offer exchanges for defective or damaged items. Please contact us within [10] days of receiving your order to arrange an exchange.

For any questions regarding returns or exchanges, please contact us at [info@store.annisa.my.id].